Global Credit Management Reporting
Background
In this case study we describe how a leading provider of financial advisory services and international banking services benefitted from Systech’s innovative solution and also saved more than $7 million in logistical costs.
Our client provided a variety of products and services, including the Credit Card, the Optima Card and other consumer and corporate lending products, stored value products, corporate and consumer travel products and services, magazine publishing and merchant transaction processing, point of sale and back office products and services.
The client was looking to enhance their customer satisfaction. They wanted to act as a Global Credit Management source and needed a reporting system to manage this efficiently and cost effectively.
Solution
Systech initially established security access for web and created a data collection process. The data collection process included the gathering of report profile information and corresponding MIS data as requested
Systech then enabled a web based reporting system that helped their clients gain easier access. This proved to be a comprehensive method of viewing their statements. The data from current reports such as Industry Reports, Card member Reports and Client Hierarchy Reports was made available. The solution gave their clients the functionality and accessibility to view their corporate accounts in the categories of air, hotel and rental. This allowed for more cost effective methods of negotiating travel patterns for companies. It helped companies track their expenses world-wide.
It thereby, provided the client with a tool to leverage customer data for more complex analysis through the use of filters and interactive access to detailed information. The system also gave a highly summarized report on items such as global spending, and where and how money is being spent. This provided a value-added service to their customer. The modification of the data warehouse allowed for access of reporting on the web with guaranteed, data level security – an important issue for the users. The system could also report on multiple currencies.
Benefits
The web based reporting system provided the benefits of:
- Improved timeliness of the Corporate Purchasing Card data
- Reduced purchase order costs
- Better strategic procurement decisions through increased analytical capabilities
- Enhanced Customer Satisfaction
